GENERAL
Nothing, downloading the app is FREE; but, you’ll still have to pay for your parking (+ any convenience fee approved by the City).
There is a one dollar authorization charge to make sure a valid credit card number was provided.

The charge will be cleared from your credit card within 2-3 business days.

Sure you can park and pay quicker and easier:

  1. Sign In to your personal account using your phone number.
  2. Check your default Vehicle
  3. Check your default City
  4. Check your default Zone# in that city
  5. Confirm
  6. Done!

From now on, it will be even easier to start a parking sessions.

Start parking session: send a text message with the word START to the same number from which you have received the activation confirmation text message

Stop a parking session: sent a text message with the words STOP PANGO to the same number from which you have received the activation confirmation text message

Tip! If you have parked with Pango and received a text message from us, you may just reply to us with these words.

Smart and Easy!

Park, Pay and Go.

Pango. Smart Parking.

Yes, If you stay past the end of the metered hours Pango will stop you Pango session when the metered hours end, or it will not even let you pay past the posted meter hours (unlike most meters)
It is different in every City; but, it will always be clearly displayed before you are charged.   In most cities it is $0.25
Pango solves that problem easily, no more tickets with Pango!  The PEO (Parking Enforcement Officer) probably mistyped your license plate number.  Verify that the license plate number on the violation ticket is your license plate number. If not, you should ask the city administration to waive your ticket.
You don’t need to re-register.

You may continue using your current account since the Pango system is a license plate based system.

1. Park your car in the location of your choice
2. Start parking session and payment, using one of the following options :

  • Open the Pango smartphone application, choose the type of parking facility, choose a city and choose a zone# as presented on the street sign or the meter sticker, and tap the orange P button.
  • Call 1 (877) myPango [1 (877) 697-2646] and follow the instructions.
  • Call 1 (877) myPango [1 (877) 697-2646] from any phone, enter your mobile phone # and your pin code, and follow instructions.
  • Text back to Pango: “Start [city name] zone [zone number] car [license plate#]” from your registered mobile phone to the same number from which you have received the activation confirmation text message.
  • Sign-In, go to “Park Car”, select your car, select city, select parking zone and hit the “start” button.

3. Stop parking session, when you are ready to leave, using one of the following options:

  • Open the Pango Smartphone APP and tap the “Stop Parking” button.
  • Call 1 (877) myPango [1 (877) 697-2646] from your mobile phone and follow instructions.
  • Call 1 (877) myPango [1 (877) 697-2646] from any phone, enter your mobile phone # and your pin code, and follow the instructions.
  • Text back to Pango “Stop Pango” from your registered mobile phone to the same number from which you have received the activation confirmation text message.
  • Sign-In, go to “Park Car”, select your car and hit the “stop” button.

 

There are three ways to start usingPango, all of them are free of charge,:

  1. Click here to access our Sign-Up web page, or use one of the various Join buttons on our web-site.
  2. Use the downloadable Pango SmartPhone Application
  3. Call toll free 1 (877) myPango [1 (877) 697-2646] and follow the automated system’s instructions or choose *(asterisk) and 0 (zero) to get to the live customer service agent.
No.

We offer the convenient option of funding the Pango Wallet with a Paypal or Venmo account for users who do not wish to use a credit card.

Park On-Street, or in a Non-Gated Lot/Garage

1. Park your car in the location of your choice
2. Start parking session and payment, using one of the following options :

  • APP – Open the Pango smartphone application, choose the type of parking facility, choose a vehicle, a city and a zone# as presented on the street sign or the meter sticker, and tap the orange “P”  button.
  • Your Cell Phone – Call 1 (877) myPango [1 (877) 697-2646] from your mobile phone and follow the instructions.
  • Any Phone – Call 1 (877) myPango [1 (877) 697-2646] from any phone, enter your mobile phone # and your pin code, and follow the  instructions.
  • Text – Text back “Start [city name] zone [zone number] car [license plate#]” from your registered mobile phone to the same number, from which you have received a parking activation confirmation text message .
  • WEBSign-In, go to “Park Car”, select your car, select city, select parking zone and click the “start” button.

3. Stop parking session and payment, when you are ready to leave, using one of the following options:

  • APP – Open the Pango Smartphone APP and tap the “Stop Parking” button.
  • Your Cell Phone – Call 1 (877) myPango [1 (877) 697-2646] from your registered mobile phone and follow the instructions.
  • Any Phone – Call 1 (877) myPango [1 (877) 697-2646] from any phone, enter your mobile phone # and your pin code, and follow the instructions.
  • Text – Text back “Stop Pango” from your registered mobile phone to the same number, from which you have received the parking activation confirmation text message .
  • WEBSign-In, go to “Park Car”, select your car and click the “stop” button.

 

Park Off-Streen in a Gated Lot/Garage

  1. Your smartphone, enabled by the Pango pay-by-phone application, functions as a remote control. Use it to open the gate upon entering and exiting the garage.
  2. Opening the gate to enter the garage activates payment.
  3. Opening the gate to exit the garage ends your parking session.
Parking time limits vary from location to location.

To ensure you do not go past the designated time limit, be sure to look for signs near where you’ve parked indicating that area’s time limit.

Pango will automatically end your parking session when the designated local time limit has elapsed.

If you would like to receive a reminder before each parking session expires, consider signing up for the Pango Personal Reminder service.

Pango Save is an opt-in monthly subscription service that can help you avoid expensive parking tickets by warning you when your parking time is about to expire, and if you drive away from a space while you still have an active parking session.

While enrolled to the service, you receive an automatic text message alert 15 minutes before your parking time expires.

If you need more time, there is no need to return to your vehicle (APPLIES ONLY in cities that – allow extensions to parking time).

You can simply use your mobile phone to extend parking time by one of the following options:

Text (Via any mobile phone): when you get a reminder text notifying you that your time is about to expire, just text back EXTEND.

Call (Via any mobile phone): Dial toll free 1 (877) myPango [ 1 (877) 697-2646 ] and when prompted, choose option 2 to extend parking.

App (Via Smartphone): Stop your parking session and start a new parking session.

Unlimited reminders cost just $2.99/month per vehicle per month.

 

How can I enroll into Pango Save?

In the App Go to Menu, Settings, Pango Save, click on the Pango Save button then push the “save” button at the bottom of the screen.

How much does it cost?

The service is free of charge for the initial 30 days from Sign Up, then you get unlimited reminders for just $2.99/month.

 

How Do I Un-Enroll from Pango Save?

To un-enroll, simply open the app, go to Menu, Settings, Pango Save and click on the Pango Save button to deselect it. Be sure to push the “Save” button at the bottom of the screen. Once you’ve pressed save, you will no longer receive the benefits of the feature.

It’s important to note that Pango Save can only be turned on/off via the app. No Pango employee or representative can activate or deactivate the Pango Save service. Pango employees can only turn off auto-renew.

 

Read more about Pango Save.

It seems you may have subscribed to our premium alert service Pango Save.

It’s important to note that Pango Save can only be turned on/off via the app. No Pango employee or representative can activate or deactivate the Pango Save service.

To turn Pango Save on/off Go: Menu/Settings/Pango Save

Please note that when you unsubscribe to this feature, you will no longer receive text message alerts about time remaining, enforcement officers in the area or when you drive away without having stopped your session.

No. If you initiate parking from one of the cell phones associated with your Pango Pay-by-Phone account, you do not need to provide your PIN code. The system will automatically recognize you based on the phone number you are calling from. However, if you initiate parking using a phone that is not registered to your account, you will need to enter your vehicle’s license plate number and your PIN code to verify your identity.
When you pay through Pango, your license plate number is registered in our secure database as having paid for the appropriate amount of time in that zone number. When the parking enforcement official enters your license plate number, he or she receives a notification that you have paid.
You have several options to manage and review your account

Web: Simply Sign In to your personal account using your phone number.

Smartphone: Open your App and go to the “Account” tab. Here you can change, add or remove vehicles or drivers and update your payment method.

Any mobile phone: Dial toll free 1 (877) myPango [ 1 (877) 697-2646 ] and use the automated system or press *(asterisk) and 0 (zero) to reach our personal customer service representative.

You’ll be able to view all your personal details and the history of your parking activity and related statements and receipts.

Our system is protected using the most advanced information security systems in the world. Pango is in full compliance with PCI DSS and SOC 1 standards.
We are here to support you and make your life easier.

You can reach Pango easily by the following channels:

E-mail us to info@myPango.com

Call us toll free 1 (877) myPango [ 1 (877) 697-2646 ] and choose * (asterisk) and 0 (zero) to reach alive customer service representative.

All iOS and Android Smartphones can be used with a downloadable APP.

All other phones can be used by calling the toll free number 1 (877) myPango [1 (877) 697-2646] and following the prompts.

Paypal & Venmo are offered as an alternative to traditional credit card payments when funding the Pango Wallet. Paypal & Venmo are currently only offered through the Pango APP.

Paypal

To pay for parking using Paypal you will need to fund the Pango wallet using your Paypal account. To link your Paypal account, go to “Payment Methods” in the APP menu and select the wallet.

From the wallet menu please select Paypal as your “Current Funding Source”. You will be directed to the Paypal login screen to authorize wallet Top-Ups from your Paypal Account.

Venmo

To pay for parking using Venmo you will need to fund the Pango Wallet using your Venmo account. To link your Venmo account, go to “Payment Methods” in the APP menu and select the wallet.

From the wallet menu please select Venmo as your “Current Funding Source”. You will need to have the Venmo application installed on your mobile device to add Venmo as a funding source.

Pango works on all iOS and Android devices.
Nothing, download the Pango application and register, it is totally free.
The municipal parking fee is regulated by each city, and may vary depending on the area and the schedule. Each time you park, you will have to pay the municipal parking fee (VAT free) and a management fee (VAT included). Pango automatically calculates the municipal parking rate according to the city, area and time. You just have to confirm the city and the area and select the time you are going to park.
The municipal parking fee is exempt from IVA. The management cost if IVA is included in the charge.
No, the management cost is only charged once the initial parking session. If you need an extension to extend the parking time, you will only have to pay the fee regulated by the city.
In some cities the service concession operator does not assume the cost of such service, therefore, a management cost must be charged, which includes the cost of payment processing.
Yes, normally each city limits the time to park in a certain area. The limitation is defined in Pango, making its use as simple as possible.
Your data is totally safe. Pango is certified with PCI Level 1, the highest security standard in digital payments. If you wish, you can request a copy of the certificate at info@mypango.com.
Parking time limits vary from city to city, but you can see it in Pango. We will never let you pay more than the regulation allows. If you cancel the parking session before it ends, we will refund your money for the unused time.
Normally there is a minimum time that is regulated by each city.
Yes, Pango is set to only pay during regulated hours, unlike most parking meters that usually accept payments even after regulated hours.
No. Pango offers you the option to pay with a PayPal account for those who do not have or do not want to use a credit or debit card.
When you pay through the Pango application, your registration number is securely registered in our database, with payment information, duration, city and area. All this information is sent in real time to the reviewer / controller. When the reviewer / controller enters your registration in their verification application, they will indicate if that registration has made a payment for the area and time that the verification is being made. Very simple and safe!
If having obtained a ticket using any of our services your vehicle is reported, send us a copy of the email newsletter info@mypango.com complaint. Our support team will review the case and, if applicable, manage the claim.
Open your Pango application and go to the “My Account” section. Here you can change, add, or remove vehicles, drivers and update your payment method
We are here to give you the necessary support and make your life much easier. You can contact us through the following channels: